Convenience store staff in Malaysia shouts at customer who allegedly swapped eggs
Many business owners believe that “the customer is always right”. Those working on the ground, however, may see things differently.
A video circulating online has sparked debate after showing a convenience store staff member shouting at a customer at a 99 Speedmart outlet in Puchong, Malaysia.
It is unclear when the incident occurred.
In the clip, a male staff member is seen being restrained by his colleagues as he yells at an elderly man who appears to be paying at the counter.
Customer allegedly swapped eggs in containers
According to a netizen who commented on the viral video, the altercation began after the customer allegedly swapped eggs between pre-packed containers supplied by the store.
The staff member reportedly told the customer politely that he was not allowed to do so. However, the customer allegedly reacted angrily, telling the staff to stop talking and hurling vulgarities such as “f*** you”.
Only after the staff member became visibly upset did the customer allegedly calm down and apologise.
Source: @zul_azrii on Threads
The netizen who shared the account said the customer was primarily at fault, though acknowledged that both parties could have handled the situation better.
However, this version of events has not been independently verified.
Netizens criticise ‘kiasu’ behaviour
Given this explanation, netizens criticised the customer for tampering with the items at the convenience store.
Some claimed they had encountered similar behaviour from shoppers who swap items to get better quality goods without paying more.
Translation: I already guessed it, if it’s an old, overly kiasu person. Men and women are the same if they’re this type. Swapping Grade C eggs with Grade A ones, peeling garlic until it’s perfectly smooth, then playing the victim.
Source: Threads
Another netizen, who claimed to be a former staff member of the convenience store chain, said such actions are especially frustrating for workers, as they can inconvenience other shoppers and lead to damaged goods.
Translation: As a former 99 Speedmart staff member, this is extremely exhausting when customers start swapping eggs. You end up disturbing other customers who want to take eggs from the shelf. Eggs get broken. Each pack is already stapled, but customers open it without informing the staff. Other customers then pick it up without noticing that the plastic has been opened, and the eggs fall and break. Cleaning up broken eggs isn’t like wiping up spilled water. And most of the time, it’s Chinese customers who do this. I’m not trying to be racist, but that’s honestly the reality. Other customers complain about getting extra rotten eggs, lots of rotten, dirty eggs.
Source: Threads
Meanwhile, some netizens pointed out that despite his anger, the staff member continued to address the customer as “uncle”, which they viewed as a sign of restraint and respect.
Translation: The staff member was furious, yet still called him “uncle”. Very demure.
Source: Threads
MS News has reached out to 99 Speedmart for a statement.
Also read: Daiso staff in Korea kneels to apologise after customer gets upset over warning to running child
Daiso staff in Korea kneels to apologise after customer gets upset over warning to running child
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Featured image adapted from @zul_azrii on Threads.
