Customer finds cockroach pieces in pizza from Simon Road Pizza Hut outlet
UPDATE (3 Mar, 5.20pm): Following investigations, a Pizza Hut spokesperson told MS News that the store was cleared of all pest activity during routine maintenance checks before and after the purchase. You may read the full statement below.
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After purchasing a large-sized pizza from Pizza Hut, a customer came across what appeared to be remnants of a cockroach within the cheesy dish.
Shocked by the sight, the customer immediately reported it to the outlet along Simon Road in Kovan.
Pizza Hut is currently investigating the incident and is in touch with the customer regarding the situation.
Customer orders takeaway pizza from Pizza Hut outlet along Simon Road
Speaking to MS News, the customer — Mr Tan — shared that he placed a takeaway order last Saturday (24 Feb) from the Pizza Hut outlet along Simon Road.
As he was running late, he spent S$30 to arrange for an express courier to pick the order up so it wouldn’t end up cold.
His order included a large beef pepperoni pizza with pan crust and six pieces of sweet and spicy drumlets.
Image courtesy of Mr Tan
Customer finds roach in food
Just as they were about to dig into the food, Mr Tan’s friend noticed something odd — a small wing or shell-like object protruding from a slice of the pizza.
Image courtesy of Mr Tan
Initially, he assumed it was an overcooked ingredient. However, the more they pulled the ingredient out, the more it resembled the wing or shell of an insect.
When they dissected the slice of pizza further, they found an insect resembling a cockroach embedded within the layer of cheese on the pizza.
Image courtesy of Mr Tan
Pizza Hut investigating incident
Taken aback, Mr Tan said that he and his friends all lost their appetites.
He added that the insect had broken apart and that the pieces were scattered across the pizza slice.
Together with his friends, Mr Tan ‘reassembled’ the remains by ‘pushing’ the slices together.
“The insect was well-baked”, he remarked.
Responding to MS News’ queries, a Pizza Hut spokesperson said they were aware of the incident, which involved an insect on a takeaway pizza.
Source: Google Maps
Following a thorough investigation, the company found that “the store was cleared of all pest activity during routine maintenance check before and after the purchase”.
Pizza Hut has since been in touch with the customers regarding the incident involving the cockroach and has addressed their concerns.
The spokesperson explained and emphasised: “At Pizza Hut, we always strive for excellence in the food and service we offer to our guests and therefore we take such feedback very seriously.”
Meanwhile, Mr Tan confirmed that Pizza Hut offered him a refund for the order.
Also read: Man’s Army Stew Pizza Comes With ‘Candlewax’ Toppings Instead Of Ramyeon, Pizza Hut Apologises
Man’s Army Stew Pizza Comes With ‘Candlewax’ Toppings Instead Of Ramyeon, Pizza Hut Apologises
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Featured image courtesy of Mr Tan.
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