Grab Adds New Feature On App So Drivers & Passengers Can Submit Hygiene Concerns

As many Singaporeans return to work and school with the easing of ‘Circuit Breaker’ measures, ride-hailing services Grab has also introduced a series of safeguards to protect its partners and customers.

On Tuesday (2 Jun), Grab announced a series of new measures under a new initiative named GrabProtect, which includes banning commuters from taking the front seat next to the driver.

Image from Grab

Additionally, drivers and passengers will also be required to submit a health and hygiene declaration prior to each trip.

Conventional 4-seater Grab car will now only be able to fetch 3 passengers

With the new “enhanced precautionary measures”, a 4-seater Grab vehicle will now only be able to fetch up to 3 passengers,


The new health declaration requires all drivers, delivery personnel, as well as passengers to state that they are not displaying any Covid-19 symptoms, among other conditions.

Image from Grab

To ensure that drivers and delivery-partners are adhering to the mask requirement, they will also have to take a “mask selfie” after they finish the declaration.

Image from Grab

Grab drivers & commuters can submit hygiene-related feedback

In addition, both drivers and commuters will also be able to cancel the ride – without any penalties – if the other party appears to be sick or not donning a mask.

The Grab app has also been updated to allow users to submit feedback pertaining to hygiene concerns.

Grab treats the feedback seriously and will take action – including suspending drivers’ or passengers’ accounts – based on them.

Heartened by Grab’s approach to minimise infection

We are heartened by Grab’s introduction of these tougher measures to protect the safety of its drivers and passengers.

While not being able to take the front seat might come as an inconvenience for both drivers and passengers, it’ll certainly minimise the risk of any possible infection.

Featured image adapted from Malaysiakini