SingPost Apologises For Ang Mo Kio Letters In Bin & Is Locating Owners

SingPost Investigating Unopened Letters In Ang Mo Kio Avenue 5 Bin

Imagine going to the bin under your HDB block, only to discover this sight.


Unopened letters & a large undelivered parcel – some government issued – piled in a heap under a Chrysanthemum tea bottle and strangely coloured animal fur or moss.


This was the scene that a netizen named Alyce allegedly stumbled upon at a bin at Blk 179 Ang Mo Kio Avenue 5.

Because these letters weren’t posted to their intended owners, she posted – no pun intended – about her experience on Facebook last night (28 Jan), claiming that it wasn’t the “first time” she encountered this in Ang Mo Kio.


Her post has received 5.4k shares at the time of writing, with many other Singaporeans chiming in that they’re still awaiting their parcels or letters as well.

Retrieving the letters

Alyce retrieved the letters and posted pictures of numerous unopened envelopes, scattered on the floor next to the bin.


Some of them included CHAS subsidy letters issued by the government.


And even letters from the Land Transport Authority. We notice that most of the letters were due to be delivered within the Ang Mo Kio Avenue 4 and 5 areas.


SingPost says sorry

SingPost has since apologised on their Facebook page regarding the alleged binning of letters.

In their words, they’ve “immediately dispatched” a team to “comb the area overnight”, based on the addresses.

After locating the bin, the team searched every other bin within the vicinity. Letter boxes were also opened to check if intended recipients received their letters.

Besides these measures, SingPost is also “conducting interviews” with the postman on duty.

Unfortunately, SingPost states they had no success in “locating the letters”.

They reiterate that their main priority is to deliver them to their addressees.

As investigations are ongoing, SingPost promises that an update will be given soon on the the results.

Alyce for SingPost CEO?

Alyce, the netizen who made the discovery, posted a comment on SingPost’s statement.

She confirms that the letters were found in Blk 179 Ang Mo Kio Avenune 5’s dustbin. She had also placed the lost mail in the nearest letter box for “user(s) to collect their mail”, explaining why SingPost was unable to locate them.

Alyce further questioned why SingPost didn’t contact her directly. She claims similar complaints originating from the same block have been filed before.

SingPost made known their thanks for the “valuable information” and that they’ll be “retrieving the letters immediately”.

They were unable to send her a private message, since their account was a business page.

Amused netizens hailed Alyce as a hero, and some even urged SingPost to hire her as their CEO.

Affected residents should contact SingPost directly

If you live in the vicinity of Ang Mo Kio Avenue 4 or 5 and haven’t received your letters, you are advised to contact SingPost on Facebook directly.

Or you know, consider opting for an email statement or update if possible.


Jokes aside, we hope the letters get to those who need to read them ASAP, and that the matter may be resolved amicably.

Featured image from Facebook, Facebook and SingPost.

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