Singapore Pools recovering erroneous double payouts after IT glitch
About 3,000 Singapore Pools bets were paid out twice due to “technical issues” affecting the operator’s IT system earlier this week.
The affected winners are being identified, it said in a press release on Thursday (12 Feb).
Source: Google Maps
Singapore Pools IT system unavailable for 3 hours on 11 Feb
Singapore Pools’ IT system was not available for three hours from 6am to 9am on Wednesday (11 Feb), it said.
A notice later appeared on its website saying sports betting payouts had been delayed due to technical issues, Lianhe Zaobao reported.
It was removed by that evening.
Winners received double payouts via Singapore Pools accounts
The disruption affected about 3,000 online bets, which experienced “double settlement”, Singapore Pools said.
This meant winners received twice their actual winnings in their online accounts, it noted, adding:
Singapore Pools is in the process of notifying these online customers and recovering the erroneous payouts.
Source: Google Maps
Lianhe Zaobao reported that the excess payouts are understood to amount to several hundred thousand dollars, involving bets placed on a German Cup match.
13,000 bets not registered in the system
Other punters affected were those who placed about 13,000 bets that were not successfully registered in the system.
Singapore Pools will refund the stakes and honour any winnings, it said.
Affected customers who placed their bets online will be contacted by Singapore Pools, while affected customers who placed their bets at outlets may call 6786 6688 for assistance.
No customer data affected: S’pore Pools
Singapore Pools said the disruption has been resolved, with its systems now operating normally.
It emphasised that no customer data was affected, as this was not a cyber incident.
It is continuing its efforts to identify all customers affected, it noted, adding:
We regret the inconvenience caused and will continue to work on addressing any affected customers.
This is the first major technical disruption since its services went down for more than four hours ahead of a 4D draw on 4 Dec 2024.
Also read: S’pore Pools outlets experience technical difficulties on 4 Dec afternoon, services resume after 4pm
S’pore Pools outlets experience technical difficulties on 4 Dec afternoon, services resume after 4pm
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Featured image adapted from Google Maps.
