Late Food Delivery Due To Riders Breaking Fast
Most of us tend to get a bit hangry when we have to wait too long for food on an empty stomach.
The wait gets especially tense when you can track your food’s journey via a food delivery app — your rider takes a minute longer and you’re ready to give negative feedback.
But you might want to hold that complaint now that the fasting month is here. Most riders who are Muslims will have to take longer to deliver your food, especially in the evening when they have to break their fast.
A rider tried to explain their situation in a Reddit post that garnered many comments and upvotes. You can read the post in full here.
Surge in orders from 6-7pm
Restaurants and food delivery hotlines always get swamped around 6-7pm, which is the common dinner time for many Singaporeans.
Food delivery riders are the busiest then, and even more so now that Muslims are rushing to break their fast a little past 7pm.
But the customers aren’t the only ones who need to have their meals on time — the riders do too, particularly after a long day whizzing about in any weather while fasting.
This is why the rider is appealing to Singaporeans to empathise with their situation. As much as they’d like to fulfill all orders on time, they have to pause and eat to restore their energy too.
He highlighted how some riders even resort to breaking fast on their bikes just to deliver an order more quickly.
Challenges with ordering system
The rider also explained that most companies are paying them based on the number of deliveries they can make during their shifts.
This could influence riders to accept as many orders as they can to meet a certain target. As a result, they’ll add more delivery time between orders.
Restaurants and food courts giving priority to walk-in customers only adds to the delay.
Taking these unavoidable circumstances into account, customers shouldn’t place all the blame on the riders when their orders arrive late.
Help the riders so they can help you
We as customers have our part to play to ease the riders’ delivery process and consequently, our orders too.
It could be as simple as ordering dinner by 6.15pm to give riders time to break their fast afterwards. The rider also suggested placing the order earlier and then picking it up yourself, so you can go at your own time.
He concluded by saying that riders want to deliver orders punctually as much as customers want to receive them on time too.
Therefore, we should all be more considerate of each other’s situations to help make the process a more pleasant one for everyone.