Woman Finds Poop Stains On Hotel Bed, Management Claims Complaint Filed After Unregistered Guest Visited

Woman Allegedly Finds Poop Stains On Singapore Hotel Bed Sheets

UPDATE (3 Mar): In a statement shared on Friday (3 Mar), the hotel in question said the TikTok user had brought an “unregistered male person” into the room about an hour before the complaint was lodged.

The spokesperson also said that the bed appears to have been used in the TikTok video. Nonetheless, the hotel offered a full refund as a gesture of goodwill.

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Hotels are meant to be sanctuaries — a space for us to relax and unwind during our holidays. Unfortunately, for this woman, she found herself in a hotel room that was far from what she had hoped for.

On Tuesday (28 Feb), Lili posted a TikTok video of her exploring a hotel room in Central Singapore she had booked for a daycation.

While Lili was initially rather satisfied with the hotel’s room and service, she allegedly noticed poop stains on the bed sheets and towels.

@omglilitv

the sh!ttiest thing to ever happen to me💀💀 #fyp #hotel #singapore

♬ Oh No – Kreepa

In response to her complaints, the hotel apparently offered her a refund and a free one-night stay at the hotel. However, she declined the offer to stay at the hotel again.

The woman found poop stains on bed sheet and pillow in hotel

In the video, Lili showcased the hotel room she was assigned, describing it as spacious while praising the efficient room service and delicious food.

However, as she was lying on the comfortable bed, she allegedly found poop stains on the bedsheets.

The towels in the bathroom also appeared similarly stained.

Lili shared that she felt so horrified and disgusted that she needed to take a shower after the nasty surprise.

Hotel gave her a refund and free meal

In response to MS News‘ queries, Lili shared that the hotel gave her a refund as well as a complimentary meal. However, she refused as the experience had caused her to lose her appetite.

After she posted the video, the hotel apparently called her and offered a free night’s stay. They also promised that the room would be in “tip-top condition”.

However, she chose not to return to the hotel.

Lili mentioned that she also felt horrified, disgusted, and angered by what had happened.

MS News has reached out to the hotel in question for a statement and will update this article when they get back.

Netizens equally horrified by incident

Netizens were just as disgusted as Lili herself. A few of them initially thought she found bed bugs. However, the truth was much more horrifying for them.

Other TikTok users thought the poop stains could have been peanut butter or chocolate. However, Lili ascertained that the smell from the stains confirmed that they were definitely poop.

Several netizens took the opportunity to add humour to the situation, coming up with hilarious puns related to the incident.

Hotel says TikTok user brought “unregistered male person” into room

The hotel in question issued a statement on Friday (3 Mar) addressing Lili’s allegations.

According to the hotel’s spokesperson, Lili had lodged the complaint at about 6.30pm on 27 Feb, nearly three hours after she checked in at about 3.30pm.

The hotel’s investigation into the incident revealed that their room attendant entered the room with a clean set of linen at about 3.10pm, shortly before Lili checked in.

Folks from the hotel also interviewed the room attendant and confirmed she performed a thorough check before “releasing” the room for check-in.

However, the hotel shared that Lili had brought an “unregistered male person” into the room at about 5pm. He left at about 5.40pm, about an hour before the complaint was lodged at 6.30pm.

Though the hotel conceded that they were unable to determine the cause of the incident, they pointed out that the bed appeared “used” in Lili’s TikTok video.

The hotel’s investigations also confirmed that the sheets were crumpled.

Nonetheless, the hotel said they offered a full refund to Lili, which she accepted before leaving the hotel.

Given the reasons above, the hotel said that they are not responsible for the alleged stains that Lili complained about.

The hotel is currently investigating the unregistered guest who visited Lili’s room and will take further actions if needed.

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Featured image adapted from @omglilitv on TikTok.