House Of Seafood CEO Bows & Apologises For Crab Claw Machine, Boxed Delicacies Now Used Instead

House Of Seafood CEO Francis Ng Says Live Crabs Won’t Be Used In Claw Machine Again

The CEO of a seafood restaurant caught in a controversy over placing live crabs in a claw machine for customers to catch has formally apologised.

This move comes after House of Seafood published an apology Thursday (24 Oct) on Facebook.

In a display of remorse during a press conference held on Friday (25 Oct), staff members bowed for approximately 20 seconds.

We’ve attached a video taken by Channel NewsAsia (CNA) capturing the moment.

CEO and founder Mr Francis Ng was on hand to address reporters as well.

House of Seafood CEO apologises, stresses claw machine’s “educational” purpose

The company repeated their stance on the claw machine — that it was made for educational purposes.

Similarly to the apology posted on Facebook, Mr Ng addressed the House of Seafood’s supposed desire to educate and allow people to release crabs into the ocean after catching them.

Here’s a screenshot of his written apology published on Thursday (24 Oct).


This is even though prior Facebook postings about the machine do not indicate any educational purpose.

Empty boxed products filled in machine instead

Mr Ng announced the death of the live crab claw machine idea, even though some customers have asked for their return.

He was quoted by CNA as saying,

If I didn’t know it would cause such a big issue, I think it’s a good idea. But after this incident, I think no more, because it’s caused such a big hoo-hah.

As an animal lover himself, Mr Ng said he understood where the people who opposed the idea were coming from.

This impact to me is very great. I will take care of their feelings.

In substitute of live crabs, the machine will be filled with empty boxes instead, which when captured, can be redeemed for ready-to-eat crab products at the restaurant.

The new idea is shown in this picture taken by @bestrestoeat on Twitter.


Even if claw machine won’t have live crabs, excuses are unacceptable

While the company continues their damage control, their excuses over the original intention of the claw machine are falling flat.

We’re still not convinced that the claw machine’s intended purpose was to “educate”, as they had repeatedly said. The least they could do is admit their mistake outright and not stick to half-baked excuses.

The apologies are always going to feel hollow if management aren’t going to be honest about the true intention of the claw machine — a marketing gimmick to bring customers to the restaurant.

Let’s be real, fishing boxed products or live crabs out of a claw machine isn’t really going to educate anyone.

Featured image adapted from Twitter and CNA.

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