Mookata chain warns errant customers, vows firm action over buffet food takeaway
A popular mookata chain in Singapore has issued a stern warning to diners after discovering customers packing food from its buffet using personal containers.
Family Mookata said in a Facebook post on 3 Jan that it has “zero tolerance” for anyone caught removing food from their buffet for takeaway.
The notice, presented against a bright pink background, warned that customers who violate the rule “will be immediately banned from all Family Mookata outlets”.
Source: Family Mookata on Facebook
The chain added that any footage or evidence of such actions “will be posted online for awareness and record purposes”.
It concluded by reminding diners that the buffet is strictly for dine-in consumption and urged customers to respect the business.
Source: Family Mookata on Facebook, for illustration purposes only
In the post’s caption, Family Mookata shared that it had recently caught several individuals engaging in such behaviour.
Netizens divided over hardline stance
The post has since drawn attention online, with mixed reactions from netizens.
While some praised the chain’s firm approach as necessary to protect its business, others questioned whether a ban and public shaming were appropriate responses.
One netizen commented that “banning them won’t teach them a lesson” as offenders could simply dine elsewhere.
Source: Facebook
Another suggested imposing a monetary penalty instead, adding that posting footage online could potentially breach the Personal Data Protection Act (PDPA).
Source: Facebook
Others took a tougher view.
One commenter urged the business to report errant diners to the police, describing the behaviour as “as good as theft”, while another suggested displaying photos of offenders at all outlets to deter similar actions.
Source: Facebook
Source: Facebook
2 incidents reported recently
Speaking to MS News, Family Mookata manager Fiona Lim, 33, said she had encountered two such cases recently at the Jurong West outlet.
“The latest two incidents occurred on the outlet’s first day on 22 Nov 2025, as well as on New Year’s Eve,” Ms Lim said. “Personally, I have caught such errant customers on four different occasions.”
When asked whether the Facebook post had made a difference, she said it was still too early to tell, but expressed hope that the warning would help curb such behaviour going forward.
Also read: 5 boys apologise for throwing food & burning chopsticks at Yishun mookata stall, receive forgiveness
5 boys apologise for throwing food & burning chopsticks at Yishun mookata stall, receive forgiveness
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Featured image adapted from Family Mookata on Facebook and Facebook.
