Singapore Airlines crew congratulates family on new addition with card & goodie bag
While Singapore Airlines (SIA) is already known for excellent service, the crew of one flight went above and beyond to provide that special touch for a passenger.
In a TikTok video, a woman said she received a handwritten card and a goodie bag from the crew, who congratulated her on her pregnancy.
@agataandbella It was so sweet and unexpected! @Singapore Airlines you have the best crew! #flight #shocked #thankful #flightcrew #singaporeairlines #singapore #airlinetips #travel #traveltok#mumtobe #momsoftiktok #tiktoktravel #gift
Card from Singapore Airlines crew wishes woman a smooth pregnancy
In the post, which has gained over 325,000 views and more than 440 comments since it was posted on 2 June, she appeared to be visibly moved.
This was because she received a card with a cheerful cover filled with balloons at the end of her flight.
Source: @agataandbella on TikTok
Inside was a handwritten message from the crew of SQ319, from London to Singapore, to her and her husband on their upcoming new addition.
Congratulations on the addition of another princess into your lives! May the rest of your pregnancy be smooth, and create magical new memories with Isabella as a big sister!
Source: @agataandbella on TikTok
“It was so sweet and unexpected!” she said in the caption, adding that they also received a goodie bag.
Source: @agataandbella on TikTok
Woman gushes over ‘the best’ crew
Praising the crew as “the best”, she said, “small gestures like that make all the difference”.
She also encouraged viewers to find airlines that make such gestures and stick with them, adding:
Singapore Airlines, you got yourself a customer for life.
Source: @agataandbella on TikTok
‘Service was great from check in’: Family loved the experience
The woman, who identified herself as a Pole named Agata, shared with MS News that she moved to Singapore with her British husband just over a year ago from the United Kingdom.
This was their second time flying with SIA, but it was their first time receiving a handwritten card from the crew.
As they are frequent travellers who have taken various airlines, they know what to expect in-flight and can recognise exceptional service, she said.
Agata shared that both her daughter and husband loved the experience despite sitting in Economy Class for the long-haul flight, noting: “The service was great from the moment we checked in.”
“We didn’t have to queue as we were with a toddler, we were informed about the meal times and options for our daughter and everyone was extremely nice on board. The flight itself was easy,” she added.
Also read: SIA Flight Attendant Spoon-Feeds 5-Year-Old Boy, Scene Touches Father’s Heart
SIA Flight Attendant Spoon-Feeds 5-Year-Old Boy, Scene Touches Father’s Heart
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Featured image adapted from @agataandbella on TikTok.
