Cathay Pacific apologises after ground crew seen tossing luggage down steps
A Cathay Pacific staff has been removed from her position after she was caught on video throwing luggage down several steps.
The footage was posted on TikTok earlier this week and has already gained close to 260,000 views.
Source: @muav1 on TikTok
Woman wearing Cathay Pacific vest seen tossing luggage
The undated 15-second clip starts with the woman picking up a light-coloured suitcase from a landing and throwing it down a flight of stairs with a seemingly indifferent attitude.
The suitcase falls at least 10 steps to the bottom, taking a few bounces and landing in a pile of baggage that may have been carelessly tossed in a similar manner.
Source: @muav1 on TikTok
She then does the same thing with another dark-coloured suitcase.
She subsequently picks up two suitcases, one in each hand, and throws both of them down at the same time.
Source: @muav1 on TikTok
Finally, the last two suitcases are dispatched in the same way. She then walks upstairs, leaving the luggage in an unruly heap.
The vest she is wearing has what appears to be the Cathay Pacific logo on the back.
Source: @muav1 on TikTok
There was no indication where the video was taken, though a netizen identified the plane behind her as belonging to Cathay Pacific.
Source: @muav1 on TikTok
Some netizens shocked, others question lack of machinery
Some netizens were shocked by the callous treatment of passengers’ luggage.
Source: @muav1 on TikTok
One commentator advised travellers to avoid checking in luggage as much as possible by taking carry-ons only.
Source: @muav1 on TikTok
However, several netizens questioned why there wasn’t machinery such as a conveyor belt to transport luggage, and it was cruel to expect staff to carry the luggage themselves.
Source: @muav1 on TikTok
Cathay Pacific apologises for ground crew’s handling of luggage
Cathay Pacific apologised to passengers for the “inconvenience” caused, it said in a statement quoted by the South China Morning Post.
The Hong Kong flag carrier confirmed that an employee from its ground-handling service provider was involved.
She has been removed from her position, pending an investigation, it added.
The airline has also urged its service provider to strengthen staff training and supervision so that such incidents will not happen again.
Also read: AirAsia Passenger’s Luggage Goes Missing After Reaching S’pore, No Updates From Airline Since 5 June
AirAsia Passenger’s Luggage Goes Missing After Reaching S’pore, No Updates From Airline Since 5 June
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Featured image adapted from @muav1 on TikTok.
