Foodpanda Rider Juggling Multiple Orders Asks Customer To Collect Order At Void Deck
With food delivery services, many can enjoy their favourite dishes from the comfort of their homes.
One customer, however, received an unusual request from his assigned rider, allegedly asking him to collect his food at the void deck. This came after the customer had waited over an hour for his order.
The rider also said that the long waiting time was a result of him handling five other orders.
Foodpanda rider tells customer to collect order at void deck
On Monday (16 Jan), the OP took to the Complaint Singapore Facebook group to share his conversation with his foodpanda delivery rider.

Source: Facebook

Source: Facebook
However, even after 30 minutes, the GPS tracker showed that he was still at the same location.
Thus, OP decided to drop a message to the rider at 7.57pm, asking if they had collected the food.

Source: Facebook
At this point, the OP clicked on the app’s ‘help link’ to be directed to an agent. Unfortunately, even after speaking to five agents, it was apparently of not much use.
He texted the rider again, who told him that he was taking orders from two apps, presumably referring to foodpanada and another food delivery app.

Source: Facebook
At 8.18pm, the rider finally texted the OP, informing him that he left the order at the void deck, and told him to retrieve it by himself.

Source: Facebook
Stacking orders is common among food delivery riders
In the comments, some netizens remarked that stacking orders was a common practice among food delivery riders.

Source: Facebook

Source: Facebook
However, as delivery riders are freelancers, they are allowed to deliver for more than one platform if they wish to.
Even so, foodpanda advises against delivering for multiple platforms at the same time. This ensures that orders are delivered on time, they added.
They have also reached out to the customer to resolve the issue.
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Featured image adapted from Facebook & Facebook.Â