Isetan NEX closes down after 15 years of operations, staff bid farewell as shutters lower
After 15 years of operations, Isetan closed its outlet at NEX mall in Serangoon on Sunday (26 April).
On its final day, its staff bid farewell to customers as its shutters lowered for the last time.
Source: Ronald Chan on Facebook
Isetan thanks customers for support at NEX
In a Facebook post on Monday (27 April), Isetan Singapore announced that its NEX store had officially shut down the day before.
This followed the expiry of its lease agreement, it said.
Source: Isetan Singapore on Facebook
It extended its appreciation to stakeholders and customers for their support over the last 15 years.
Isetan is now left with just one branch at Shaw House in Scotts Road. It welcomed the public to continue “creating new memories” there.
Isetan opened together with NEX in 2010
Isetan had been an anchor tenant of NEX from the very beginning, opening together with the mall in 2010.
However, in December last year, the mall confirmed on Facebook that Isetan would be closing in April this year.
It also teased “new and exciting offerings” coming to the mall and asked customers to “stay tuned”.
The last day of Isetan NEX came just around five months after its store in Tampines Mall shut down on 9 Nov 2025 after 30 years there.
Isetan NEX held clearance sale befor closing
Leading up to its shuttering, Isetan NEX had been holding moving out sales to clear inventory.
Source: Vincent Tee on Facebook
It offered discounts of up to 70% on items including kitchenware, cookware, drinkware, tableware, and even electrical appliances.
This led to crowds thronging the store for one last bargain.
Source: Vincent Tee on Facebook
Isetan NEX closes by bidding farewell to customers
When the shutters went down for the final time, Isetan NEX store manager Gladys Kan gave a farewell speech to customers.
She thanked customers for their support and kindness over the last 15 years, and wished them good health and happiness.
Source: Ronald Chan on Facebook
She also urged them to continue supporting the store’s remaining branch in Scotts Road.
With that, the staff bowed in thanks and waved goodbye as the shutters slowly lowered.
Source: Vincent Tee on Facebook
Isetan also shut down stores in Parkway Parade & Westgate
The closures of Isetan’s stores in Tampines Mall and NEX came years after its store in Parkway Parade shuttered in Jan 2022.
Two years before that, in 2020, its Westgate branch in Jurong East shut down.
Isetan, which started operations in Singapore in 1972, was Singapore’s first Japanese department store.
At its peak, it had seven stores islandwide, including one in Wisma Atria.
Also read: Isetan Tampines Mall closes down after 30 years of operations, staff bid farewell as shutters lower
Isetan Tampines Mall closes down after 30 years of operations, staff bid farewell as shutters lower
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Featured image adapted from Ronald Chan on Facebook.
